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Elements and Performance Criteria

1. Identify cultural and religious requirements of customers
   • Cultural and religious practices and events that influence food production requirements are identified
   • Food production methods and food products that cater for cultural and religious practices and events are identified
   • The suitability of current food production methods and current food products against cultural and religious requirements are assessed
   • If required, alternative processes and products are identified
2. Identify dietary requirements of customers
   • A range of specific dietary requirements and their impact on food production are identified
   • Food products that cater for dietary requirements are identified
   • The suitability of current food production methods and current food products are assessed against dietary requirements
   • If required alternative processes and products are identified
3. Identify common food-related allergies
   • Common food-related allergies are identified
   • Risk assessment is made of current products and processes against common food-related allergies
   • Procedures to avoid contamination with allergens are identified

Required Skills

Required skills

Ability to use communication skills to interpret customer requests and suggest appropriate products that meet customer requirements access information on cultural religious and dietary needs apply product knowledge to determine appropriate food products and processes to comply with cultural religious or dietary considerations

Required knowledge

Knowledge of ingredients of available products food production processes

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment	Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed Competence in this unit must be achieved in accordance with food safety standards and regulations
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of ability to identify the food products commonly associated cultural religious and dietary requirements identify food processes commonly associated cultural religious and dietary requirements identify common food allergens and contamination risks in the production process
Context of and specific resources for assessment	Assessment must occur in a real or simulated workplace where the assessee has access to work procedures including advice on relevant product requirements safe work practices food safety quality and environmental requirements recipes and customer specifications production equipment appropriate to product type materialsingredients to meet recipe requirements ingredient pricing information personal protective clothing equipment and material safety data sheets MSDS as required cleaning procedures materials and equipment as required
Method of assessment	This unit should be assessed together with core units and other units of competency relevant to the function or work role
Guidance information for assessment	To ensure consistency in ones performance competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances cases and responsibilities and where possible over a number of assessment activities

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Policies and procedures	Work is carried out according to company policies and procedures, regulatory and licensing requirements, legislative requirements, and industrial awards and agreements
Legislative requirements	Legislative requirements are typically reflected in procedures and specifications. Legislation relevant to this industry includes: the Food Standards, Code including labelling, weights and measures legislation legislation covering food safety, environmental management, occupational health and safety (OHS), anti-discrimination and equal opportunity
Workplace information	Workplace information can include: verbal or written operating procedures specifications production schedules recipe instructions
Specific cultural and religious needs	Specific cultural and religious needs may include: foods prepared to cultural and religious dietary laws (e.g. Kosher and Halal) national and regional food products foods that mark significant events (e.g. Christmas, Ramadan, Easter, Rosh Hashanah, Passover, Zul Hijjah and weddings) feasting fasting alcohol-free beverages pork-free foods beef-free foods vegetarian
Specific dietary needs	Specific dietary needs may include: low GI sugar free and/or fat free dairy free gluten free flourless rice flour yeast free low fat low salt vegetarian vegan
Common allergies	Common allergies include allergies to: dairy products peanuts wheat

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